Cancellation policy

Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:

Cancellation policy

You may repeal your contract of purchase within 14 days without having to state reasons. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.

It will suffice to send us your notification of repeal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.

To administer your right to cancel your order, you have to inform us by sending us an explicit declaration stating that you are repealing your contract of purchase (for example, a letter sent by post or email or our return form). You may use the cancellation template that is attached; however, it is not mandatory to use this template.

The cancellation must be addressed to:

LUNAPOLIS
Kösseinestr. 38
95032 Hof
Germany
E-Mail: info@photo-curtains.com

Consequences of cancellation

If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs immediately and within 14 days at most, effective the day that we receive your repeal.

The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the deadline of fourteen days.

You bear the direct costs of returning the goods.

You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

The cancellation policy does not apply to the following contracts:

Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer. (§ 312g Abs. 2 Satz 1 BGB).

Cancellation template

(If you want to cancel the contract, please fill out this form and send it back.)

To: LUNAPOLIS, Kösseinestr. 38, 95032 Hof, Germany, E-Mail: info@photo-curtains.com

- I/we hereby cancel my / our ( * ) contract of purchase for the following products ( * ) / provision of the following services ( * )

- Ordered on ( * ) / received on ( * )

- Recipient’s name

- Recipient’s address

- Recipient’s signature (only with message on paper)

- Date ( * )